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Protecting Older Americans

Dementia Friendly Banking

More than 150 employees of Wausau, Wisconsin’s Incredible Bank have completed the bank’s Dementia Friendly Training Program, aimed at protecting and empowering vulnerable customers struggling with dementia. Employees learn to pick up on cues, such as forgetfulness, techniques for communicating with customers that need extra time to understand and complete a transaction, and, most importantly, how to deliver that service with compassion and respect.

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